How Knowledge Management Benefits in Customer Service?

Knowledge Management in customer service

Reading Time: 4 minutes With 40% of customer interactions only on the web, companies are reporting measurable reductions in phone inquiries. Knowledge management systems are helping employers work on advanced programs while keeping customer satisfaction as a priority.  With a KMS in place, organizations can solve customer queries faster and without burning out employees. Moreover, customers may provide some […]

Read full article at https://www.softwaresuggest.com/blog/knowledge-management-helps-customer-service/
From SoftwareSuggest



via Blog – Software Recommendation for all https://hummingpeanut.wordpress.com/2020/09/13/how-knowledge-management-benefits-in-customer-service/


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